General terms and conditions
General Terms and Conditions of Business of Weltbuch Verlag GmbH (hereinafter referred to as "Publisher" or "Weltbuch Verlag GmbH")
A) for ordering goods such as books, calendars, data carriers, other services
B) for the purchase of tickets for events
C) for events of the Weltbuch Verlag GmbH
to A)
§ 1 General information ∙ Field of activity
(1) Our sales, (work) deliveries, services and other performances are made exclusively on the basis of the following General Terms and Conditions. They also apply to all current and future business transactions with customers or purchasers. In addition, the latest version of the bookseller's traffic regulations shall apply to entrepreneurs; in the event of contradictions to the traffic regulations, the provisions of these terms and conditions of delivery and payment shall take precedence. These GTC are an integral part of every contract concluded with us, unless otherwise agreed in writing
(2) Customers within the meaning of these (i.S.d.) GTC are all types of persons, whether natural or legal in nature, irrespective of their consumer or business status, insofar as no deviating special regulations arise which enter into business contact with the Publisher through a separate contract. Customers are customers who have printed works produced, distributed and delivered by the Publisher. Booksellers are entrepreneurs who buy and sell books for themselves or third parties as wholesalers, intermediaries or retailers. End customers are exclusively consumers within the meaning of § 13 BGB (German Civil Code) who buy printed works directly from the publisher and receive them from the latter, from the publisher's supplier Runge or from a logistics service provider. The author is the author or intellectual author of a work.
(3) All regulations and conditions made by the contractual partner which do not comply with our General Terms and Conditions are only binding if they are expressly recognised in text form. These shall then only apply to the respective contract for which they were agreed. Otherwise, the aforementioned regulations and conditions shall not be binding on us, even if we do not object to them.
(4) The publisher has various focal points of activity:
in particular conception, creation, production, distribution and publication of printed works and publications of all kinds, predominantly of books (print, e-books, audio books), calendars, magazines, newspapers etc. as well as video DVDs / audio CDs;
Editing and revision of manuscripts by external authors and purchasers with regard to typesetting and layout, sending of typeset manuscripts to the authors for control and information unless otherwise agreed;
Delivery of galley proofs and proofs to printers;
Monitoring and control of the production process of printed works published by him in accordance with these GTC and the contract to be concluded separately with the customer or author of printing, publication and publishing services;
Storage of printed works; sale of printed works to the trade, wholesale and intermediate trade as well as to end customers, in which case the publisher is entitled to use a supplier who stores, dispatches, fractures and, if necessary, accepts returns of printed works on his behalf;
Services in marketing, media, event marketing and classical advertising agency services such as graphic design, corporate design, corporate publishing, desktop publishing (DTP), typesetting, repro, prepress, advertising typesetting, ad sales, promotion, marketing, etc.;
Music productions and services of a music publisher, artist and music management/mediation, record label, event management, production and sale of sound carriers;
Planning, organisation and implementation of events in various fields, e.g. literature, art, culture, music, sport, media, marketing, economics, politics, science, etc.
§ 2 Ordering our products for end consumers
You have the opportunity to browse through our offer in peace and quiet. Once you have discovered something interesting, place the product in your virtual shopping basket. To do this, click on the blue button "Add to shopping cart", which is displayed next to the product. Of course you have the possibility to delete products from your shopping cart at any time. You can do this directly in the right column by setting the number of products with the lower arrow to "0", this immediately deletes the product from the shopping cart. You can also complete the deletion process by clicking on the "Checkout" button. There a button "delete" is deposited, which you can click, in order to confirm the deletion.
You continue the ordering process by adding further products to the shopping cart or by going directly to the checkout. Confirm the button in the right column "Checkout".
The "Shopping Cart" page will open and you will receive an overview of all the products that you have placed in the shopping cart, as well as any other costs that may be incurred in connection with your order. You can continue the order by clicking "Next step" at the bottom of the page. You will now be asked to enter your billing and delivery address. The items marked with "*" must be filled in in order to continue the order process. You can enter a separate delivery address by clicking on "Other delivery address" in the upper right corner.
Now click on "Next step" below and the "Pay" page will appear. Here you have the possibility to choose the desired payment method. If you click on the respective payment method, you will see further information about this payment method, which you should pay attention to with regard to the selection of the payment method. Once you have chosen a payment method, click on the "Next Step" button below.
You will then be taken to the "Confirm" page, where you will be given all the information you need to confirm your purchase. Attention, when choosing the payment method "PayPal" you will be redirected to PayPal before. Once you have entered the required data and confirmed the "payment", you will automatically be redirected back to our shop, to the "Confirm" page, to complete the order process.
Before submitting your order by clicking the "Buy" button, you have the opportunity at each stage of the ordering process to correct your details by clicking the "Go to shopping cart", "Enter address", "Pay", "Confirm" buttons. To change or delete the order quantity, overwrite the quantity in the corresponding field and then click on "Next step" below.
By clicking on the above button "I have read and accepted the terms and conditions and revocation instructions" and the button "Buy" below, your order or PayPal payment is triggered and forwarded to us. With your order you declare bindingly that you want to purchase the goods.
§ 3 Conclusion of contract
(1) With an order of products, which we offer in our homepage you close a contract in with the Weltbuch publishing house GmbH. You will be informed immediately about the receipt of your order by an e-mail called "order confirmation". The order confirmation is sent automatically after your order.
(2) The customer's order constitutes a binding offer to the publisher to conclude a purchase, work, work delivery or publishing contract. A contract for goods, printed works or other services of the Publisher shall be concluded at the latest when the Publisher provides or dispatches the ordered goods to the Customer or when the order confirmation is received. Any placing of order is possible without any formal requirements. The customer shall be bound by the order placed.
(3) Our order confirmation in writing or in text form is binding for the execution and delivery of the order. Subsidiary agreements and amendments require confirmation in text form. Samples, drafts, test prints and similar preliminary work shall only be carried out by us on the basis of an order directed at this. The customer shall reimburse the cost price. The placing of the main order is not dependent on it.
(4) The prices quoted in our offer are subject to the proviso that the order data on which the offer is based remain unchanged. Our net prices do not include value added tax. They apply ex works. Packaging, freight, postage, insurance and other shipping costs are not included. All prices are to be treated confidentially and may not be passed on to third parties. Costs which are caused by subsequent changes made by the customer, in particular a change in the order price, are not included.
§ 4 Reservation of non-availability
We reserve the right to refrain from executing your order if we do not have the title ordered in stock, the title not in stock is out of stock at the publisher and the ordered goods are therefore not available. In this case we will inform you immediately about the unavailability.
§ 5 Shipping costs for online orders
Shipping costs are calculated according to product (except tickets and download products) or weight. This can be seen in the button Shipping costs in the credits of the homepage or in the product description of the respective product. Before the payment in the order procedure the correct height of the forwarding expenses is indicated to you. We ship via our contact office Dresden/Germany with the providers Deutsche Post, DHL and DPD. Since the Deutsche Post will cancel the important shipping offer "book shipment" within Germany as of 01.01.2020, the shipping costs will unfortunately increase, so we can no longer offer free delivery of our books within Germany. As mentioned above, our shipping costs can be seen in the button "Shipping costs" in the credits of the homepage or in the product description of the respective product. For larger quantities of our products a discount or the exemption of the shipping costs is of course still possible.
§ 6 Prices and terms of payment
(1) The customer can pay the purchase price with the payment methods specified in the shop.
(2) The indicated purchase price is binding. This includes the statutory sales tax, freight, handling and packaging costs; if these are incurred, they are shown separately.
(3) Upon invoicing (if offered), the purchase price is due for payment without any deduction within 14 days of receipt of the goods. The statutory regulations concerning the consequences of default in payment shall apply.
(4) When paying in advance, customers transfer the purchase price to our account with the IBAN: CH27 0873 1544 7368 620 01, BIC: LINSCH23 (BANK LINTH LLB AG). If your bank refuses a payment on our Swiss company account, please contact us, so that we can give you another bank account. You can also pay online via PayPal, credit card (VISA/MasterCard) or Sofortüberweisung. You can pay in cash or by EC/VISA/MasterCard when you pick up the card at our Dresden office. Invoicing is possible upon request and verification.
(5) The customer may only offset such counterclaims that have been legally established, are undisputed or acknowledged by us. If the customer is an entrepreneur, he can only assert a right of retention on the basis of counterclaims which are based on the same contractual relationship and which are undisputed or have been legally established or are ready for decision.
§ 7 Place of performance and delivery
(1) Unless otherwise stipulated in the contract, the place of performance and payment shall be Sargans/Switzerland.
(2) The delivery period begins with the dispatch of the order/order confirmation, but not before receipt of all templates necessary for production. We indicate the delivery time in working days or calendar weeks. Working days are from Monday to Friday, except public holidays. We shall dispatch the goods for the customer with all due care. We shall only be liable for defects in the event of intent or gross negligence. The goods shall only be dispatched in accordance with a written dispatch instruction issued by the customer, which must be available when the order is placed. The delivery period shall be deemed to have been complied with if the delivery item has left the factory or readiness for dispatch has been notified by the end of the delivery period.
(3) If the delivery is delayed beyond the agreed time, the customer must first grant us a reasonable grace period in writing. After fruitless expiry of the grace period, the customer may withdraw from the contract unless this expiry is due to reasons for which we are not responsible; these are in particular industrial disputes, force majeure and unforeseeable obstacles which are beyond our control and insofar as these obstacles demonstrably have a considerable influence on the completion or delivery of the delivery item. This shall also apply if the circumstances occur with subcontractors. The customer shall only be entitled to further claims for non-performance to the amount of the foreseeable damage if the delay is due to gross negligence or intent or to a material breach of duty.
(4) If dispatch is delayed at the request of the customer, the costs incurred by storage, but at least 0.5 % of the hundredth of the invoice amount, of this requested delivery shall be charged to the customer for each month beginning one month after notification of readiness for dispatch. The customer is expressly permitted to prove that expenses have not been incurred at all or are significantly lower than the flat rate.
(5) Fixed delivery dates shall only be binding if we have agreed to the delivery date with reference to the fixed nature of the delivery.
§ 8 Right of revocation
(1) If end customers buy directly from us using a means of remote communication, e.g. telephone, fax, e-mail or online, print works (books, calendars, etc.) or data carriers (CDs, DVDs, etc.), the end customer has the right to revoke his contractual declaration within two weeks of receipt of the goods and a revocation instruction in text form without giving reasons in text form (eg letter, fax, e-mail) or by returning the goods. The timely dispatch of the revocation or the goods suffices to comply with the revocation period:
Weltbuch Verlag GmbH, Dresden Representative Office
Loschwitzer Str. 21, D-01309 Dresden/Germany
fax: +49-351-3361086, E-mail: verlag@weltbuch.com
or
Weltbuch Verlag GmbH c/o. Quali-Treuhand AG
Bahnhofpark 3, 7320 Sargans/Switzerland
Fax: +41-81-7104101, E-mail: verlag@weltbuch.com
(2) The end customer shall bear the direct costs of returning the goods, provided that the customer can return the goods to us by normal mail. In the case of a return which goes beyond the normal postal delivery, e.g. forwarding, etc., the end customer is obliged to inform the publisher before delivery so that the publisher has the opportunity to retrieve the goods to be complained about on his own initiative.
(3) In the event of deterioration of the goods, in particular if they are put into use, the Publisher may demand compensation for the loss in value incurred. The end customer is entitled to inspect the goods received carefully and with care, provided they are not shrink-wrapped. He may not act like an owner of the item. If the inspection of the goods means that the printed work can no longer be sold as "new" because it has been used beyond the normal inspection, the end customer must bear this loss in value.
(4) The right of revocation does not apply to distance contracts, to the delivery of newspapers, magazines and periodicals, to the delivery of goods which are produced according to customer specifications or clearly tailored to personal needs or which are not suitable for return due to their nature or which can spoil quickly or whose expiration date would be exceeded for the delivery of audio or video recordings or software if the delivered data carriers have been unsealed by the consumer.
(5) The right of withdrawal expires in the case of a service in the following cases:
in the case of a financial service, if the contract has been fully performed by both parties at the express request of the consumer before the consumer has exercised his right of withdrawal, in the case of another service, if the trader has begun to perform the service with the express consent of the consumer before the end of the withdrawal period or if the consumer has himself arranged for this. The latter is the case, for example, if an e-book has been made available by the publisher for downloading from a homepage and the end customer begins the download.
§ 9 Damages for loss and passing of risk
(1) The risk, e.g. of accidental loss, shall pass to the customer at the latest when the delivery part is dispatched, even if partial deliveries are made or the supplier has assumed other services, e.g. shipping costs or delivery and installation. At the Purchaser's request and expense, the Supplier shall insure the consignment against theft, breakage, transport, fire and water damage and other insurable risks. This does not apply to the purchase of printed works by end customers.
(2) If dispatch is delayed due to circumstances for which the purchaser is responsible, the risk shall pass to the purchaser on the date of readiness for dispatch. Liability prior to the passing of risk for damages or losses suffered by other goods, for whatever reason, due to theft, fire, water or other danger, shall only exist in the event of intent or gross negligence.
§ 10 Liability for defects
(1) The customer is obliged to immediately check the preliminary and intermediate proofs received for correction for their conformity with the contract and to immediately notify any complaints in writing. The risk of any errors shall pass to the customer upon approval of the print, unless these are errors which only occurred or could only be detected in the production following approval of the print. The same applies to all other release declarations of the customer for further production or dispatch. Notices of defects must be asserted immediately in writing to the supplier after receipt of the goods and must be specified in detail. Oral or telephone complaints must be confirmed immediately in text form.
(2) In the event of a justified complaint, we may, at our discretion and to the exclusion of other claims, remedy the defect or make a replacement delivery. The same shall apply in the event of a justified notice of defect with regard to rectification or replacement delivery. If we refuse subsequent performance, if subsequent performance fails or if it is unreasonable for the customer, the customer may withdraw from the contract or demand a reduction.
(3) If the order involves contract processing work or further processing, we shall not be liable for the resulting impairment of the product to be processed or further processed, unless the damage was caused by gross negligence or intent.
(4) Obvious defects must be reported to us within a period of two weeks from receipt of the goods immediately orally or by telephone, as well as subsequently in text form; otherwise the assertion of the claim for defects is excluded. In the event of complaints, the date, type of consignment, content and number of the consignment must be stated. To meet the deadline, the date, type of shipment, content and number of the shipment must be stated. Timely dispatch is sufficient to meet the deadline; the burden of proof for this lies with the customer. For merchants, the provisions of § 377 HGB (German Commercial Code) also apply.
(5) If the purchaser or customer is an entrepreneur, the period for asserting the aforementioned claims for defects shall be 12 months from delivery of the ordered goods. For consumers (end customers), the statutory provisions on limitation shall apply.
(6) Otherwise, the statutory liability for defects shall apply.
§ 11 Liability for damages
(1) Claims for damages by the customer against us - regardless of the legal basis, in particular due to breach of duty, tort, delay - are excluded, unless a) we, our representatives or our vicarious agents have acted wilfully or with gross negligence or b) damages for loss of life, physical injury or damage to health or damages for breach of essential contractual obligations (so-called "breach of contract"). cardinal obligations) or c) that we are legally liable regardless of fault (e.g. in accordance with the Product Liability Act) or d) that it concerns claims arising from a guarantee. Cardinal obligations in this sense are all obligations the breach of which endangers the achievement of the purpose of the contract as well as all obligations the fulfilment of which makes the proper execution of the contract possible in the first place and the observance of which the customer may regularly rely on. The claim for damages due to breach of cardinal obligations is limited to the typical, foreseeable damage, unless there is intent or gross negligence or liability due to injury to life, body or health or from a guarantee. A change in the burden of proof to the disadvantage of the customer is not associated with the above provisions.
(2) Insofar as the aforementioned liability is excluded or limited, the contracting parties agree that they shall also accept this limitation of liability for the personal liability of employees, representatives and vicarious agents of the Publisher.
§ 12 Retention of title
(1) The delivered publishing products (hereinafter referred to as reserved goods) shall remain our property until all claims to which we are entitled against the customer from the business relationship have been satisfied. If the customer is an entrepreneur, the following paragraphs 2 to 5 shall additionally apply.
(2) The customer is entitled to resell the reserved goods in the ordinary course of business. He assigns to us by way of security all claims against third parties arising from the resale of the reserved goods, including all current account balance claims.
(3) The customer is authorized to collect the assigned claims from the resale of the reserved goods. The authorisation to collect may be revoked by us if the customer fails to meet his payment obligations in an orderly manner.
§ 13 Remissions
(1) If the customer is a trader who is subject to the statutory and contractual regulations on fixed book prices, he is entitled to return goods (returns) in accordance with the regulations on fixed book prices, he is entitled to return goods (returns) in accordance with the following regulations: For return shipments (returns), the prior consent of us or the DELIVERER RUNGE must be obtained on our behalf. The reference dates shall be stated with the return. We reserve the right to reject unapproved returns. Returns must be made free domicile. Excluded from the return are a) titles whose fixed retail price was cancelled more than 6 weeks ago by advertisements in the Börsenblatt and b) titles 6 weeks after the publication of a new edition and c) goods which were delivered more than 18 months before the return.
(2) Approved and undamaged returns shall be credited in full to the customer on the basis of the original purchase price. Damaged incoming copies will be credited to the customer in the amount of 25% of the shop price, unless otherwise agreed in individual cases. We reserve the right not to issue a credit note for damaged copies which are not resaleable according to our cheap estimate. We accept returns per calendar year in total up to a value corresponding to 5% of the annual turnover of the respective dealer. Electronic products can only be returned in their original packaging (sealed).
(3) Unless expressly agreed otherwise, returns must be sent to the publisher or the DELIVERER RUNGE.
(4) Notwithstanding paragraphs 1 to 3, individual contractual agreements on returns (return obligations or agreements) shall take precedence over the aforementioned general provisions. If these deviating remission conditions or remission agreements should be ineffective, the parties agree that remissions may then only take place in accordance with Paragraphs 1 to 3.
§ 14 Data Protection
The customer agrees that his personal data may be processed and stored by the publisher to the extent required by the contract. The Publisher shall comply with the provisions of Regulation (EU) 2016/679 (Basic Data Protection Regulation). The EU-DSGVO and the BDSG (new) have been valid since 25 May 2018. You will find the text of the EU Data Protection Basic Regulation on our pages under "Data Protection". In electronic and online business transactions, the provisions of the German Telemedia Act (TMG) as well as Directive 2002/58/EC (Directive on privacy and electronic communications) apply.
§ 15 Place of jurisdiction ∙ Choice of law ∙ Severability clause
(1) The law of the Swiss Confederation shall apply to orders/contracts. This does not apply if special consumer protection regulations in the customer's home country are more favourable (Art. 29 EGBGB). The UN Convention on Contracts for the International Sale of Goods does not apply to cross-border transactions.
(2) If the customer has no general place of jurisdiction in Switzerland or in another country, the exclusive place of jurisdiction for all disputes arising from a contract with the publisher shall be the place of the registered office of the company. If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with these General Terms and Conditions shall be Sargans/Switzerland.
to b)
§ 1 Scope of application
These General Terms and Conditions apply to the purchase of admission tickets offered by Weltbuch Verlag GmbH. They apply to orders placed via this online shop, to telephone orders placed via the ticket hotline mentioned on this website and to written orders.
The conclusion of a contract for the purchase of a ticket establishes contractual relations between Weltbuch Verlag GmbH and the customer for the brokerage of the ticket purchase and for the processing of the ticket purchase including dispatch and payment. The conditions of this contractual relationship are governed by these General Terms and Conditions.
By purchasing an admission ticket, contractual relations are established exclusively between the purchaser and the respective organiser with regard to the visit to the event. All claims relating to the execution of the event itself must be addressed to the respective organizer.
When attending the event, the separate terms and conditions of the respective organizer and the house rules of the respective venue must be observed.
§ 2 Conclusion of contract
The offer to conclude a contract can be made by the customer in writing, by telephone or via the Internet. When ordering via the online shop, the customer submits the offer to conclude the contract as soon as he has clicked on the "Buy now" button.
The contract between the customer and the respective organiser is not concluded until the booking has been confirmed by Weltbuch Verlag GmbH. The confirmation takes place with order over the on-line Shop by an automatic order confirmation by E-Mail, with telephone orders verbally, otherwise by forwarding of an order confirmation by post office, E-Mail or fax or by forwarding of the tickets.
Should Weltbuch Verlag GmbH determine after conclusion of the contract that the ordered tickets are no longer available, it may withdraw from the contract. In this case the customer will be contacted immediately and already received payments will be refunded by Weltbuch Verlag GmbH.
§ 3 Seat selection
Cm Reimann GmbH will allocate tickets purchased via the online shop according to the best place principle. Online booking in the seating plan is not possible. Special placement requests can be accepted by e-mail or by placing an order in the "News" field.
§ 4 Vouchers
If the Weltbuch Verlag GmbH offers vouchers, these must only be redeemed via the corresponding e-mail address. Partial redemption is possible, a new voucher will be issued for the remaining amount. A payment of the remaining amount is not possible.
Vouchers are valid for one year from the date of issue. A return or cancellation of vouchers is not possible.
§ 5 Payment modalities and price components
The total price of the admission ticket includes the statutory value-added tax and any other fees charged by the organiser or ticket service operator. The total price for the order, including all fees, is due for payment immediately after conclusion of the contract. Notwithstanding this, in the case of payment in advance by bank transfer, the total price must be transferred to the account specified by Weltbuch Verlag GmbH one week prior to the event. Weltbuch Verlag GmbH reserves the right to cancel the order if payment is not received.
The following payment options are available:
- Credit card (Visa and MasterCard)
- IMMEDIATELY by bank transfer
- PayPal
- Prepayment by bank transfer
Should a payment be charged back for a reason caused by the customer, Weltbuch Verlag GmbH is entitled to immediate return of the admission tickets and reimbursement of the chargeback fees incurred.
§ 6 Shipping and Delivery
The tickets will be dispatched after conclusion of the contract and complete payment of the purchase price by e-mail or post.
Should the customer not have received the admission tickets within two weeks of placing the order, the customer must draw the attention of Weltbuch Verlag GmbH to this fact.
If the time until the date of the event is too short for the tickets to be sent by post, paid tickets will be made available for collection at the box office until the beginning of the event. Should this not be possible, the customer will be contacted immediately.
§ 7 Rights of return and revocation
When selling a ticket for a concert, musical, theatre or other leisure event, there is a contract from the area of leisure activities for which there is no right of revocation according to § 312g para. 2 no. 9 BGB. The purchasers of an admission ticket therefore have no right of return vis-à-vis Weltbuch Verlag GmbH.
Each order of tickets is therefore binding immediately after confirmation of the booking by Weltbuch Verlag GmbH on behalf of the organiser and obliges to accept and pay for the ordered tickets.
An exchange of the tickets is excluded.
Tickets can only be returned or exchanged in exceptional cases justified in writing (e-mail or post). The decision to take back or exchange tickets is the sole responsibility of Weltbuch Verlag GmbH.
§ 8 Modification/cancellation of the event
In the event of cancellation or relocation of events for which Weltbuch Verlag GmbH sells tickets in the name and for the account of other organisers, the regulations of the respective organiser shall apply. Any rights of the customer due to non-performance or poor performance in connection with the execution of the event exist solely vis-à-vis the organizer and must be asserted vis-à-vis the latter.
§ 9 Loss of admission tickets
The Weltbuch Verlag GmbH must be notified in good time of any loss of the admission ticket. If the customer can prove that he has purchased the admission ticket, Weltbuch Verlag GmbH can issue a replacement receipt or a replacement ticket letter or inform the respective organiser accordingly. In this case the original ticket loses its validity. Replacement ticket fees may be charged. The decision on admission to the event remains with Weltbuch Verlag GmbH or the respective organiser.
§ 10 Liability
Claims for damages and reimbursement of expenses by the customer are excluded, unless otherwise specified below. The above exclusion of liability shall also apply in favour of the legal representatives and vicarious agents of Weltbuch Verlag GmbH if the customer asserts claims against them.
Excluded from the exclusion of liability are claims for damages due to injury to life, body or health or in the case of an intentional or grossly negligent breach of duty by Weltbuch Verlag GmbH or its legal representatives or vicarious agents. In the event of a negligent breach of essential contractual obligations (i.e. contractual obligations whose fulfilment is necessary to achieve the objective of the contract and on whose fulfilment the customer regularly relies), liability for damages shall be limited to the foreseeable, typically occurring damage. The provisions of the Product Liability Act (ProdHaftG) shall remain unaffected.
Weltbuch Verlag GmbH does not assume any liability for the correctness of the data and prices contained in the online shop of Weltbuch Verlag GmbH, nor does Weltbuch Verlag GmbH assume any responsibility for the contents of linked pages.
§ 11 Data protection regulations
The personal data disclosed by the customer will be collected, processed and used in compliance with data protection regulations. All customer data will be treated confidentially. A passing on of data takes place only if the data are needed for the order performance by the respective organizer.
§ 12 Final provisions
Should parts of these general terms and conditions be or become invalid, the validity of the contract and the remaining provisions of the terms and conditions shall not be affected. The law of the Swiss Confederation shall apply exclusively. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.
to C)
For events at which Weltbuch Verlag GmbH is the organiser, the following "General Terms and Conditions for Concert Events of Weltbuch Verlag GmbH" shall apply in addition to the "General Terms and Conditions of Weltbuch Verlag GmbH for the Purchase of Tickets for Events".
With the purchase of tickets for the same events, the customer accepts these General Terms and Conditions.
§ 1 Ticket purchase and resale
Tickets are only sold to end customers. The commercial resale of maps is only permitted with the express consent of Weltbuch Verlag GmbH.
Payment at the box office can only be made in cash.
§ 2 Reductions
Admission for officially designated accompanying persons of severely handicapped persons is free; however, a free admission ticket is required.
§ 3 Admission and validity
Admission to events is only possible with a valid ticket. The presentation of an order confirmation or an invoice is also sufficient.
After the start of an event, the customer may be granted subsequent admission if this does not seriously disrupt the event and no claim can be made for the space previously purchased. There is no legal entitlement to subsequent admission.
The admission ticket loses its validity upon leaving the venue.
No compensation will be paid for expired tickets.
§ 4 Modification/cancellation of the event
Weltbuch Verlag GmbH reserves the right to change the date and/or location of the event for important reasons or to cancel the event completely, as well as to change the programme and/or the cast.
The return of the ticket is only possible until the day before the final date of the event if Weltbuch Verlag GmbH has initiated and released this. In all other respects, return is excluded.
Changes to the programme as well as reshuffling do not constitute a right of exchange or redemption.
Weltbuch Verlag GmbH is entitled to extend or change the seating if necessary.
If the event is cancelled by Weltbuch Verlag GmbH, the customer can return the admission ticket to the place where the ticket was purchased within two weeks of the date of the event for a refund of the ticket price without additional return fees. After expiry of this period, any claim for reimbursement shall lapse.
In the case of online transfers, the ticket amount will be refunded to the customer within four weeks.
Weltbuch Verlag GmbH is not obliged to reimburse the customer for the services rendered in processing orders, advance ticket sales and dispatch in the event of an event being cancelled or postponed.
§ 5 Picture and sound recordings
The use of recording devices for photo, video or sound recordings is not permitted or requires the prior permission of the Weltbuch Verlag. With approval the Weltbuch Verlag GmbH is released from any liability by these recordings of third parties. Violations will be punished with the means of house and copyright law.
The customer agrees that the organizer can make picture and sound recordings at any time and authorizes the possible distribution of the picture recordings via all known communication channels with the purchase of the admission ticket without claim to remuneration.
§ 6 House Rules
In the event of infringements of the General Terms and Conditions of Weltbuch Verlag GmbH, the organiser or holder of the right to own the premises reserves the right to expel the customer from the venue or to impose a general ban on the use of the premises. Access may also be refused if there are reasonable grounds to believe that the customer will disturb the event or harass other visitors. Visitors may be expelled from the current event if they disturb it, harass other persons or occupy a seat for which they cannot present a valid admission ticket.
§ 7 Liability
Claims for damages and reimbursement of expenses by the customer are excluded, unless otherwise specified below. The above exclusion of liability shall also apply in favour of the legal representatives and vicarious agents of Weltbuch Verlag GmbH if the customer asserts claims against them.
Excluded from the exclusion of liability are claims for damages due to injury to life, body or health or in the case of an intentional or grossly negligent breach of duty by Weltbuch Verlag GmbH or its legal representatives or vicarious agents. In the event of a negligent breach of material contractual obligations (i.e. contractual obligations whose fulfilment is necessary to achieve the objective of the contract and on whose fulfilment the customer regularly relies), liability for damages shall be limited to the foreseeable, typically foreseeable, contractual obligations.
§ 8 Final provisions
Should parts of these general terms and conditions be or become invalid, the validity of the contract and the remaining provisions of the terms and conditions shall not be affected. The law of the Swiss Confederation shall apply exclusively. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.